Return Policy

At GGBOB, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items under the following conditions.

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1. Return Eligibility

Items must be unused, undamaged, and in original packaging with tags/labels attached.

Returns must be initiated within 14 days of delivery.

Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

Personalized/custom-made products

Underwear, swimwear, and pierced jewelry (for hygiene reasons)

Items marked "Final Sale"

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2. Return Process

Contact Us: Email care@ggbob.com within 14 days of delivery to request a return authorization (RMA).

Ship Back: Securely package the item(s) and include the RMA form. Return shipping is the customer’s responsibility unless the return is due to our error

Inspect & Refund: Once received, we’ll inspect the item(s) and process your refund within 5–10 business days.

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3. Refund Methods

Refunds are issued to the original payment method.

Shipping fees are non-refundable unless the return is due to our mistake.

Allow 7–14 business days for the refund to reflect in your account.

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4. Exchanges

We currently do not offer direct exchanges. To replace an item, please return the original and place a new order.

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5. Damaged/Defective Items

If your item arrives damaged or defective, contact us within 48 hours at care@ggbob.com with photos/video proof. We’ll provide a prepaid return label or send a replacement at no cost.

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6. International Returns

Customers outside the U.S. are responsible for return shipping costs and any customs fees.

Refunds exclude original shipping charges and import taxes.

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7. Final Sale Items

Clearance or "Final Sale" purchases cannot be returned or refunded unless defective.

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8. Contact Us

For return-related questions, reach out to:

Email: care@ggbob.com

Phone: +1 (720) 707-8175

Business Hours: Mon–Fri, 9:00 AM – 5:00 PM EST